Portico Capital Securities announced today that it had served as the exclusive financial adviser to ALI Solutions (“ALI”) on its sale to Noble Systems (“Noble”). “We are delighted to have represented ALI Solutions in its sale to Noble Systems,” said Richard R.S. Northrop, Managing Partner at Portico Capital. “Portico has advised ALI on three successful transactions, culminating in the sale to Noble Systems, a leader in global contact center solutions. Noble will be able to leverage ALI’s sophisticated predictive analytic products and capabilities across its client base.”
Below are more details from the Company’s press release:
Noble Systems Acquires ALI Solutions
Unified contact center solutions provider gains powerful analytic decisioning platform and top tier global client roster from Austin, TX-based Contact Center Analytics firm
Atlanta, GA – September 27, 2012: Noble Systems Corporation, a global leader in unified contact center technology solutions, today announced that it has acquired assets from ALI Solutions, Inc (formerly Austin Logistics), an award-winning provider of contact center decisioning and analytics applications and technology partner to 5 of the top 10 largest global banks. The transaction includes all intellectual property and assets including Vincio, CallTech and OnQ, ALI’s award-winning flagship suite of contact center solutions.
“This acquisition brings 20 years of contact center analytics innovation to our team and adds tremendous depth to our accounts recovery and financial services offerings,” said James K. Noble, President and CEO of Noble Systems. “ALI is a recognized and respected brand around the world. We welcome their clients, partners and personnel to Noble Systems.”
Founded in 1992 as Austin Logistics, ALI achieved global success by leveraging data and analytics to help companies better understand their customers. At the time of the transaction, the company was active at more than 60 client sites in six countries and processing more than 500 million records per month.
Moving forward, Noble Systems will offer Vincio, a highly flexible real-time analytic decision platform, CallTech, a call optimization and best time to call engine, and OnQ, a dynamic decisioning tool. The products will be managed by a blended team of ALI veterans and Noble Systems specialists who will work together to lead technology enhancement and support.
“Noble Systems offers the global reach, financial stability and innovative leadership necessary to take ALI’s technology to the next level,” said Tom Miller, former CEO of ALI. “We look forward to joining a winning team and providing a seamless transition for our valuable staff and clientele.”
Noble Systems will maintain the existing ALI offices in Austin, Texas and Shanghai, China. The transaction will also transfer multiple contact center technology patents into Noble Systems’ portfolio. ALI CEO Tom Miller, a former financial services executive who has served in a variety of roles at Austin Logistics/ALI for more than 15 years, will join Noble Systems as Vice President of Analytics Solutions and will lead ALI client onboarding and transition efforts.
Portico Capital Securities LLC served as exclusive financial advisor to ALI Solutions with respect to this transaction.
About Noble Systems Corporation
Noble Systems Corporation is a global leader in unified contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platforms for inbound, outbound and blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, workforce optimization, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit www.noblesystems.com.
About ALI Solutions™, Inc.
ALI Solutions (“ALI”) is a leading provider of contact center solutions and the leading brand providing best-in-class analytics applications to the collections market. ALI’s solutions empower business users to maximize agent productivity and optimize customer contacts through advanced contact analytics automated decisioning and dynamic campaign management. Since 1992, many of the world’s most successful companies throughout North America and the Asia Pacific region have chosen ALI because its solutions enable them to proactively communicate with their customers more effectively, thereby improving business performance and enhancing their customer relationships. For more information, please visit www.ALIsolutions.com.
About Portico Capital Securities, LLC
Established in 2000, Portico Capital Securities is the leading merchant bank with an exclusive focus on the Information and Business Services industry. Portico provides M&A and private capital financing advisory services to the leading private and public growth companies in this Industry. For more information about Portico Capital’s services, transactions, and experience, please visit https://www.porticocap.com.